Terms of Service

Welcome to Maryland Spine and Health Chiropractic Clinic. These Terms of Service ("Terms") govern your use of our website, services, and communications. By accessing our website, scheduling appointments, or opting in to receive communications from us, you agree to be bound by these Terms.

Acceptance of Terms

By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree to these Terms, please do not use our website or services.

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services after any modifications indicates your acceptance of the updated Terms.

Eligibility and Age Restriction

If you are under 18, you may only receive chiropractic services with the involvement and consent of a parent or legal guardian. However, you may not independently opt in to our SMS messaging program if you are under 18 years of age.

By using our website, services, or opting in to receive text messages, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms of Service.

Description of Services

Desena Health Consulting LLC, doing business as Maryland Spine and Health Chiropractic Clinic, provides chiropractic care and related health services in Germantown, Maryland. Our services include but are not limited to:

• Chiropractic examinations and consultations
• Spinal adjustments and manipulations
• Diagnostic services including X-rays
• Treatment planning and recommendations
• Wellness and preventive care

Our website provides information about our services, allows you to schedule appointments, and facilitates communication between you and our practice.

SMS/Text Messaging Terms and Conditions

Age Restriction

You must be 18 years of age or older to opt in to our SMS messaging program. By providing your mobile phone number and opting in to receive text messages, you confirm that you are at least 18 years old. If you are under 18, you may not subscribe to our SMS messaging service.

Description of SMS Use Cases

When you opt in to our SMS messaging program, you consent to receive recurring automated text messages from Desena Health Consulting LLC d/b/a Maryland Spine and Health Chiropractic Clinic. The types of text messages you may receive include:

• Appointment Reminders: Notifications about upcoming scheduled appointments
• Appointment Confirmations: Confirmations when appointments are booked or modified
• Scheduling Communications: Messages to help coordinate appointment times
• Health Tips: General wellness and health information related to chiropractic care
• Promotional Offers: Special offers, discounts, and promotions for our services
• Practice Updates: Important announcements about office hours, closures, or changes
• Follow-up Care: Post-visit instructions and care recommendations

Message Frequency

Message frequency varies. You may receive approximately 2-10 text messages per month, depending on your appointment schedule and interactions with our practice. During promotional periods, you may receive additional messages.

Message and Data Rates

Opt-Out Instructions

You can cancel SMS messages at any time. To stop receiving text messages from Maryland Spine and Health Chiropractic Clinic:

• Text STOP to any message you receive from us
• After sending STOP, you will receive one final confirmation message
• No further messages will be sent unless you opt in again

Opting out of SMS messages will not affect your ability to receive care at our clinic or any other communications outside of our SMS program.

Customer Support Contact

Carrier Liability Disclaimer

Carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission by your wireless carrier. Maryland Spine and Health Chiropractic Clinic and wireless carriers are not responsible for:

• Delayed or undelivered messages
• Technical failures or network issues
• Messages that are blocked, filtered, or not received
• Any damages arising from message transmission failures

T-Mobile is not liable for delayed or undelivered messages.

Consent Not Required for Purchase

Consent to receive text messages is not required as a condition of purchasing any goods or services from our clinic. You may choose to opt out of SMS messaging while still receiving care at our practice.

Privacy

Your mobile phone number and the information you provide when opting in will be handled in accordance with our Privacy Policy. We do not sell, rent, or share your mobile phone number with third parties for marketing purposes.

Contact Information

When you provide your contact information, including phone number and email address, you agree that we may use this information to communicate with you about your care, appointments, and our services. You may update your contact preferences at any time by contacting our office.

User Responsibilities

When using our website and services, you agree to:

• Provide accurate and complete information
• Keep your contact information current
• Use our services only for lawful purposes
• Not attempt to interfere with the proper functioning of our website
• Not impersonate any person or entity
• Comply with all applicable laws and regulations

Healthcare Disclaimer

The information provided on our website is for general informational purposes only and is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.

Chiropractic care may not be appropriate for all conditions or all patients. Our providers will assess your individual needs and recommend appropriate care based on your specific situation.

Limitation of Liability

To the fullest extent permitted by applicable law, Desena Health Consulting LLC and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, arising out of or related to your use of our website or services.

Our total liability for any claims arising under these Terms shall not exceed the amount you paid to us for services in the twelve months preceding the claim.

Disclaimer of Warranties

Our website and services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. We do not warrant that our website will be uninterrupted, error-free, or free of viruses or other harmful components.

Indemnification

You agree to indemnify, defend, and hold harmless Desena Health Consulting LLC, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to your violation of these Terms or your use of our website and services.

Governing Law

Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

Entire Agreement

These Terms of Service, together with our Privacy Policy, constitute the entire agreement between you and Maryland Spine and Health Chiropractic Clinic regarding your use of our website and services.

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